All matters pertaining to return of goods will be treated in accordance with the terms and conditions. Highlights of our company's approach are presented below for the convenience of customers, but are not to be used as a substitute for the clauses in the contract, or for legal interpretation.
In the unlikely circumstance that a defective product reaches you, we will gladly replace it! a) We must be notified of such issues within 14 days after receipt by the customer. b) Within 12 calendar months after their delivery (the "Warranty Period"), if the tests develop any issues that were not evident at the time of delivery, we will replace them, provided that they are stored as per the instructions printed on the test, and that the issue is clearly attributable to a manufacturing defect on our part.